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Consultative Skills develops critical attitudes, skills, and practices for interacting with customers. The program is based on research on the best practices that distinguish high-performing salespeople. Proven techniques help participants intentionally shape their approach and actions to the customer’s values and buying process.
The dynamics of today’s marketplace demand salespeople who see the world from their customers’ point of view.
Salespeople must effectively utilise the limited time they have with customers, shaping conversations that directly address customer needs and expectations to advance the selling process and shorten the cycle time to close business opportunities.
Consultative Skills presents a way of selling that differs fundamentally from conventional methods. The program stresses building a long-term relationship with the customer. In this approach, developing trust and understanding with the customer is at least as important as getting the immediate order.
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